Refund & Cancellation Policy
Our policy on refunds and cancellations for courses and subscriptions.
Last updated: July 2026
We want you to be satisfied with your learning experience. This policy explains when refunds are available and how cancellations work. Because our courses are digital products with immediate access, the following terms apply.
1. One-Time Course Purchases
- 7-day refund window: You may request a full refund within 7 days of purchase, provided you have consumed less than 20% of the course content (chapters/lessons).
- Once more than 20% of the content has been accessed, or a certificate has been issued, the purchase is non-refundable.
- Refunds are not available for free courses or promotional/discounted enrolments unless required by law.
2. Subscriptions
- You may cancel a subscription at any time. Your access will continue until the end of the current paid period.
- We do not provide partial refunds for the unused portion of a subscription period once it has begun.
- To avoid renewal, cancel before your renewal date. A renewal charge, once processed, follows the same non-refundable terms as above.
3. Manual Payments (UPI / QR / Bank Deposit)
For payments made via manual methods, refunds (where eligible) will be processed back to the original account or UPI ID used for the transaction. Please ensure your payment reference and proof are accurate to avoid delays.
4. How to Request a Refund
To request a refund, contact us with the following details:
- Your registered name and email/phone.
- The course name and order/transaction reference.
- The reason for your refund request.
Email hello@animatesolution.com or use our Contact page. We aim to respond within 2–3 business days.
5. Processing Time
Approved refunds are processed within 7–10 business days. The time for the amount to reflect in your account depends on your bank or payment provider.
6. Exceptions
If a course is withdrawn or materially changed by us before you complete it, or in the event of a duplicate/erroneous charge, you may be eligible for a full refund regardless of the standard window. Such cases are reviewed individually.