Privacy Policy

Animate Solution (“we”, “us”, or “our”) operates the Animate Solution website and mobile application (together, the “Platform”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use the Platform.

1. Information We Collect

We collect the following categories of information:

• Account information — name, email address, phone number, and password (stored only as a secure one-way hash).
• Profile information — optional details such as address, date of birth, gender, and profile photo.
• Learning activity — courses you enrol in, chapters completed, quiz attempts, scores, and certificates earned.
• Payment information — processed securely by our payment partners (e.g. Razorpay). We store the transaction reference, amount, and status, but never your full card or bank details.
• Technical data — device type, app version, and basic usage logs used to keep the service reliable and secure.

2. How We Use Your Information

• To create and manage your account and provide access to purchased courses.
• To process payments, activate enrolments, and issue invoices and certificates.
• To track your learning progress, rankings, and eligibility for certificates.
• To send important notifications (registration, payment status, course updates).
• To improve the Platform, prevent fraud, and comply with legal obligations.

3. How We Share Information

We do not sell your personal information. We share it only with:

• Payment processors (such as Razorpay) to complete transactions securely.
• Service providers (such as cloud hosting and email/SMS delivery) who process data on our behalf under confidentiality obligations.
• Authorities when required by law or to protect our rights and users.

4. Data Security

We use industry-standard measures to protect your data, including encrypted connections (HTTPS/SSL), hashed passwords, and role-based access controls. No method of transmission or storage is 100% secure, but we work continuously to protect your information.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time.

6. Your Rights

• Access and update your profile information from within the app.
• Request a copy or deletion of your personal data.
• Opt out of non-essential communications.

7. Children’s Privacy

The Platform is intended for users aged 13 and above. If you believe a child has provided us personal information without consent, please contact us and we will remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through the Platform. Continued use after changes constitutes acceptance of the updated policy.